At Fitora, we are committed to providing you with the best shopping experience. Therefore, we offer a clear and transparent policy for returns and refunds.

Return Conditions

• Return Due to Defect: You may return the product within 14 days from the date of receipt if it has a manufacturing defect or quality issue.
• Return Without Reason: If you wish to return a product without any specific reason, the customer bears all return-related costs (shipping fees, bank transfer charges).
• Special Offers: For products purchased as part of a bundle or promotional offer, the applied discount will be deducted, and all items included in the offer must be returned.

Exceptions

• Products that have been used or damaged.
• Products missing any accessories or original packaging.

Refund Policy

• Once the returned product is received, inspected, and accepted by the supplier, the refund process will begin within 3 business days.
• The refund may take between 7 and 30 days from the date the return is approved.
• The refund will be issued to the bank account or payment card used during the purchase.
• Refunds are processed in USD, and the company is not responsible for any differences resulting from currency exchange rates.